It’s Okay To Fail, But . . .
March 16, 2012 | Leadership
Have you heard of the new film John Carter? Based on a story by Tarzan author Edgar Rice Burroughs, it opened this past weekend to disastrous results. The New York Times described the film as “a Big Budget Debacle That No One Could Stop.” At an estimated cost of $350 …
The Case For Service To Sales
March 13, 2012 | Sales and Customer Service
In today’s challenging economic climate, companies in every industry find that their customers crave excellent service experiences, courteous first-call resolution, and consistency across all service delivery channels. At the same time, companies need to retain customers, increase referrals and repeat business, and achieve higher customer lifetime value through up-selling and …