Andy Elkind has more than 25 years of experience in the design, development, and implementation of customized performance solutions for leaders, managers, and individual contributors.
Andy specializes in helping companies define their sales and service strategies and execute those strategies effectively on the front line. He has worked extensively with organizations that have needed to implement strategic sales and service initiatives in response to changes in the competitive landscape or the regulatory climate.
Clients appreciate Andy’s consulting expertise in getting to the heart of a performance issue and addressing all of the relevant factors to create and sustain significant organizational change. Andy has a unique ability to span all levels of an organization: working with senior-level clients to define strategy and then translating that strategy into powerful training that is relevant and accessible for front-line sales and service employees. He is also highly skilled at coaching managers at all levels to become more effective sales leaders.
Andy co-authored Service To Sales: Changing Culture and Mindset in Your Call Center (Noble Dog Press, 2007). He also is a contributing writer to many internet and nationally syndicated publications.
Andy served as President of the Board of Directors of JVS, a highly regarded non-sectarian and not for profit organization that helps individuals and companies achieve their employment goals by providing the skills needed for success in today’s workplace.
Andy earned his undergraduate degree summa cum laude in Philosophy and Psychology from Yale University. He earned his Master’s Degree in Organization Management and Development and a certificate in Evidence Based Coaching at Fielding Graduate University. In addition, Andy holds an Associate Certified Coach designation from the International Coach Federation.
Andy is a passionate management consultant who translates the strategic coaching concepts in Merced’s software into practical training programs.
It has been very powerful to learn what we do well and how our work is used by team leaders, coaches, front line employees and executives in our client organizations. He understands each of those roles and has helped us create a classroom experience that is an amalgamation of all the good things people do with the tool.
He is an expert in helping people apply best practices of coaching in their lives and daily work. He helped us translate what would otherwise be very textbook oriented principles into something very tactical and usable.
He’s a consummate professional and he’s fun to work with. He’s been a great partner.
Matthew Katz
Vice President, Business Consulting, Merced Systems
