Maximize collection results while maintaining and building customer relations.

In today's challenging business climate, it's not enough to just collect overdue accounts and reduce bad debt. It's also important to maintain and build the customer relationship in order to create customer loyalty.

Call Center Collections is a proven, service-based approach that provides collection representatives with the knowledge, skill, and attitudes they need to increase collections and improve customer relations. Here’s how:

• TEG words closely with your management team to define your negotiation procedures and payment standards.
• We train representatives with the negotiation and persuasion skills they need to follow your procedures and uphold your standards.
• We assure consistency to help you avoid the problem of "representative roulette" where customers shop around from one rep to another to find the best deal of the day.
• We also provide your representatives with the skills to educate and motivate chronically delinquent customers about the advantages of keeping their accounts current.
• We support the implementation of the training with coaching skills for the managers who must lead, direct, support, reinforce, and coach the collection efforts. So we improve the transfer of training to the job and the return on your overall investment.