Overview

The Elkind Group helps contact centers improve performance through creative learning solutions for front-line employees and their supervisors, managers, and senior leaders. We have demonstrated the ability to provide significant, measurable improvements in these key performance areas.

Coaching. We have significantly improved the coaching effectiveness of call center managers and first-line supervisors. Read more »

Sales. We have helped clients dramatically increase their sales in both business-to-consumer and business-to-business channels. Read more »

Service Quality. We have helped clients improve service quality as measured by both external customer surveys and internal quality monitoring. Read more »

Collections. We have helped inbound and outbound collectors achieve significant improvements in key indicators such as dollars collected, dollars collected per hour, and percentage of net bad debt. Read more »

Quality Monitoring. We have helped contact centers in a variety of industries to improve both the calibration of their monitoring and the effectiveness of their feedback and coaching. Read more »

Contact us for more information how TEG can help your call center optimize performance.