A practical approach to building profitable long-term customer relationships.

In today's highly competitive environment, high performing companies are recognizing that service is a key to building a sustainable advantage. The Elkind Group's Call Center Service programs provide a practical and cost-effective way to achieve service goals in the call center environment.

Our approach is systematic and completely tailored to the unique requirements of your business. We:

Work with you to define the role that service plays in your overall competitive strategy.
Translate your strategic goals into two sets of performance standards: how to sound and what to do.
Develop a call flow process that enables your representatives to meet and exceed customer expectations — quickly and efficiently.
Design, develop, and implement performance-based training to provide your representatives with the skills, knowledge, and attitudes they need to excel.

TEG can provide expert facilitation or train your in-house staff to deliver the program effectively. And we help you support the transfer of training with quality monitoring and coaching.




Overview Call Center Coaching Call Center Selling Call Center Service Call Center Collections Call Center Quality Monitoring New! Check out our latest book!	A practical approach to building profitable long-term customer relationships. In today's highly competitive environment, high performing companies are recognizing that service is a key to building a sustainable advantage. The Elkind Group's Call Center Service programs provide a practical and cost-effective way to achieve service goals in the call center environment. Our approach is systematic and completely tailored to the unique requirements of your business. We: Work with you to define the role that service plays in your overall competitive strategy. Translate your strategic goals into two sets of performance standards: how to sound and what to do. Develop a call flow process that enables your representatives to meet and exceed customer expectations — quickly and efficiently. Design, develop, and implement performance-based training to provide your representatives with the skills, knowledge, and attitudes they need to excel. TEG can provide expert facilitation or train your in-house staff to deliver the program effectively. And we help you support the transfer of training with quality monitoring and coaching.	Listening is the foundation of all great customer service. Your Listening Quotient is a brief questionnaire that gives you an opportunity to assess your effectiveness as a listener. Find out what you're currently doing well in terms of listening and what you can do to improve. Click here to complete Your Listening Quotient. Contact us for more information how TEG can improve service in your call center.
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