At The Elkind Group we have recently noticed that many sales and service companies are just one person away from disaster. In a climate of cautious optimism, a lot of businesses are still wary about investing in their people. But what’s the result? If one supervisor or one key front-line employee leaves, the entire organization […]
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The question is no longer “if”… rather “when.” Are you ready to change? That is the question that advertising executives asked themselves last month in San Diego at the Western Classified Advertising Association annual conference. Kerry was fortunate to be a keynote speaker, and she conducted a three hour session on Service To Sales: Changing Culture […]