Changing The Game

The question is no longer “if”… rather “when.”  Are you ready to change?

That is the question that advertising executives asked themselves last month in San Diego at the Western Classified Advertising Association annual conference.  Kerry was fortunate to be a keynote speaker, and she conducted a three hour session on  Service To Sales: Changing Culture and Mindset In Your Call Center Environment. Although these organizations are facing incredible challenges and monumental changes, we took a deep dive to see what the future can, and should, look like.  At times it felt like “to dream the impossible dream,” but we persevered and everyone walked away with something of value.

View the video below to get a feeling for what this experience was like.