Winning Customers With World Class Service
A major wireless telecommunications provider needed to improve customer care to establish a sustainable competitive advantage.
Client Success Stories
Product Re-Launch Increases Sales 400%
The Operator Services organization for a major landline telecommunications company found that their dominant position had been eroded by new technologies and aggressive competitors. In response, they launched a new product which met with skepticism and indifference from their employees and produced disappointing results in the market.
Selling The Luxury Experience
A luxury vacation wholesaler had a successful model for selling through travel agents. Now they needed to open a new sales channel to sell directly to consumers.
Exceptional Guest Service Grows Sales in a Down Market
A leading concierge services provider wanted to expand their business and increase their sales at a time when visitors to their key markets were declining.
Delivering Customer Delight in 2,000 Retail Stores
A major wireless telecommunications company needed to increase sales and improve customer service at their 2,000 retail stores across the United States. They had already worked for more than three years with two external consulting groups and their own internal resources before turning to The Elkind Group.