- Winning Customers With World Class Service
- A major wireless telecommunications provider needed to improve customer care to establish a sustainable competitive advantage. Read more
- Product Re-Launch Increases Sales 400%
- The Operator Services organization for a major landline telecommunications company found that their dominant position had been eroded by new technologies and aggressive competitors. In response, they launched a new product which met with skepticism and indifference from their employees and produced disappointing results in the market.
Read more
- The Operator Services organization for a major landline telecommunications company found that their dominant position had been eroded by new technologies and aggressive competitors. In response, they launched a new product which met with skepticism and indifference from their employees and produced disappointing results in the market.
- Selling The Luxury Experience
- A luxury vacation wholesaler had a successful model for selling through travel agents. Now they needed to open a new sales channel to sell directly to consumers. Read more
- Exceptional Guest Service Grows Sales in a Down Market
- A leading concierge services provider wanted to expand their business and increase their sales at a time when visitors to their key markets were declining. Read more
- Delivering Customer Delight in 2,000 Retail Stores
- A major wireless telecommunications company needed to increase sales and improve customer service at their 2,000 retail stores across the United States. They had already worked for more than three years with two external consulting groups and their own internal resources before turning to The Elkind Group. Read more
Andy’s strength is that he is able to identify the key elements of a sell and help you articulate it in a way that the audience can grasp it. Andy can influence people at the leadership level and the C-suite. He was very effective in helping us to understand what we were saying that our audience might not understand. His high level perspective plus his sales acumen has produced instant results for us by positively changing the way our presentations are received by potential customers and partners.
John Hamilton
Senior Vice President, Business Development, Pyramid Hotel Group