Books

Do you want to turn your call center into a professional, high-performing sales organization? This book is your number one resource. Timely, concise, and practical, it is based on 25 years experience helping call centers transition from service to sales. Learn how to:

• Assess your organization's readiness for change
• Formulate your sales strategy
• Gain buy-in and commitment from your managers and representatives
• Transform services managers into sales leaders
• And much, much more!

Coming soon!Click here to be notified when this book is available.

Today's deluge of organizational change needn't leave employer and employee at odds. Free Agents presents a win-win scenario for both. Here, individuals learn how to take charge of their lives and careers, to separate themselves from their "jobs" and redefine themselves in terms of the new marketplace. Organizations discover a proven process for aligning the needs of these empowered professionals with the needs of the organization. It helps them to improve their competitive advantage, create and sustain a Free Agent community, as well as an environment where everyone is committed to excellence.

Order online from Amazon.