The Elkind Group has deep expertise in adult learning and the design and implementation of effective instructional systems. So we can help you and your organization to:
- Develop powerful training solutions that are based on your specific business strategy and goals. We never attempt an “off-the-shelf” or “one size fits all” solution.
- Integrate training within a complete performance system that addresses all of the challenges that are impacting front-line performance.
- Implement a full range of creative learning solutions that meet your needs more quickly and more cost-effectively than traditional training.
- Develop specific approaches and “words that work” for the most difficult and challenging situations your front-line employees face every day.
- Implement assessment and accountability measures so you can maximize the impact of your training initiatives.
- Assure transfer-of-training through action learning assignments, follow-up coaching, and ongoing reinforcement. So we make sure that the people in your organization apply their new skills on the job.
- Assess bottom-line results to maximize the return on your investment.
I have hired Kerry Elkind for management development and customer service programs across two organizations. Kerry brings a high degree of collaboration, integrity and creativity to all that she touches, and her programs contribute marked improvement in targeted areas. She is a subject-matter expert in customer service excellence and coaching, her content and approach is pragmatic, and her style is well received.
Maribel Hines
Manager, Learning & Organization Development, Warner Bros. Entertainment Group of Companies
