In today’s challenging competitive environment, the success of your business depends on converting prospects to customers, and customers to clients. Here’s what The Elkind Group can do for your organization:
Sales:
- Improve acquisition of new customers.
- Generate more repeat business and sell more to existing customers.
- Cross-sell and up-sell across your entire line of products/services.
- Launch (or re-launch) a new product/service.
Increase referrals to prospective new customers.- Increase market share.
Service:
- Improve customer retention and reduce churn.
- Improve efficiency and still meet customer expectations.
- Increase first call/first contact resolution.
- Resolve problems and handle complaints more effectively.
- Deliver a better customer experience to support your brand message and distinguish your company from your competition.
We deliver these benefits through a combination of Performance Consulting, Customized Training, and Coaching services that are tailored to meet the unique needs of each client.
Kerry Elkind’s "Service to Sales" class brings strong ideas and methodologies to call center managers in China that want to make their call centers count. Kerry is the first person I have met who has developed both a theory and a practical system to realize the transition from cost center to profit center.
Feng Zujun
Director of Operations, China, Stream Global Services
