The question is no longer “if”… rather “when.” Are you ready to change? That is the question that advertising executives asked themselves last month in San Diego at the Western Classified Advertising Association annual conference. Kerry was fortunate to be a keynote speaker, and she conducted a three hour session on Service To Sales: Changing Culture […]
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On October 19 Kerry will conduct a webinar on Coaching Skills To Keep Your Customer Service Reps From Leaving. (For more details, please click here). We hope you’ll join her. But we think the title may be a bit misleading. Although every organization desperately wants to retain its best employees, most organizations have some employees […]