The legendary New York Yankee slugger Mickey Mantle put it succinctly: “I could never be a manager. All I have is natural ability.” Could Mantle’s insight apply to some of the managers and supervisors in your organization, too? When we talk to senior sales and service leaders, they tell us proudly how well their managers […]
Blog Archive
Are you feeling up-to-date with the latest research on effective performance management? Try this simple quiz. True or false? To perform at their best, employees . . . Need to understand the dynamics of their industry and their company’s strategy and competitive positioning within that industry. Need to know the specific behaviors that they have […]
As we write these words we’re in Providence, Rhode Island, attending our son Jordan’s graduation from Brown University. As you can imagine, this is an exciting time. We’re proud of Jordan and what he has learned and accomplished over the past four years. And we’re excited and optimistic about our son and the other young […]