Over the past week we have all witnessed the terrible destruction caused by Superstorm Sandy. Thousands of homes lost. Millions of people left without electricity, heat, or hot water. Hours spent on endless gas lines. As the television newscasts continue to share images of utter devastation across New Jersey and New York, it’s hard to […]
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In the current election, both presidential candidates agree that American schools must do a much better job of helping our workforce acquire the skills they need to compete in the demanding global economy of the 21st century. Despite the lofty rhetoric – and many years of experimentation – change has been elusive. But recently a […]
I think we so often equate leadership with being experts – the leader is supposed to come in and fix things. But in this interconnected world we live in now, it’s almost impossible for just one person to do that. So if we could only have more leaders who would start by just listening, just […]
This past weekend, football fans across the country celebrated the return of the N.F.L.’s unionized referees after a three-week lockout. The N.F.L. is the country’s largest and wealthiest sports franchise. And the amount at dispute was only a few million dollars in a sport where annual revenues are counted in multiple billions. So why did […]
Richard X. Bove was a customer of Wachovia Bank when it was purchased by Wells Fargo during the 2008 financial crisis. He noticed a different approach to service right away. Wachovia used to have a booth where a manager stood and greeted customers; Wells Fargo replaced the booth with a desk where an employee sold […]