We have a number of Breuer chairs in our office and recently one of the cane seats wore out. I called the local retailer where I had purchased replacement seats before. The person who talked to me seemed less than enthusiastic about selling a replacement seat. His part of the conversation went something like this: […]
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During an economic downturn, transforming service into sales is a top priority for companies in nearly every industry. Yet, many companies that are attempting to transition from service to sales are ignoring one key component in that process: Service! The Customer Service Hall of Shame has become an annual feature at msn.com. Here’s a link […]
Do you sometimes wish that you could rewire your front-line representatives to up-sell and cross-sell while they provide great service that builds customer loyalty and generates repeat business? Would you like to apply the coaching secrets of a true Master to increase your sales results? You may not be familiar with the name Yuen Wo […]